WHAT IS ISO 9001: 2015?
(QMS – Quality Management System): An international standard for quality management system.
I. WHY DOES BUSINESS NEED TO APPLY ISO 9001:2015?
– The business wants to assert its ability to consistently provide products that meet customer’s and regulator’s requirements.
– The business wants to improve customer’s satisfaction
– Enterprises need to continuously improve the results of production and business activities to achieve the goals
– Increase profits, increase number of products and reduce spoiled products, reduce waste
II. BENEFITS OF ISO 9001:2015 – Products have more stable quality, reduce broken products
– Increase production due to time control in the production process
– Higher profits due to efficient production, reduced costs (reduced waste) – Compact, tight management system, efficient and fast operation
– Control the quality of input materials due to the control of suppliers.
– Always improve to provide products that satisfy customer’s requirements. – Increase prestige, market share in the domestic and abroad market
– People better understand their role in the company, better know their responsibilities and rights, so they take the initiative to do the job.
– Employees are better trained, more professional
III. REQUIREMENTS NEED TO CONTROL WHEN BUILDING ISO 9001:2015
- Document control and record control
– Control system of internal documents, external documents and data of the company
- Responsibilities of leaders – Leadership commitment
– Oriented by customers
– Establish quality policy, and quality goals for departments
– Define responsibility and authority for each position
– Set up internal information exchange system
– Conduct management review
- Resource Management
– Provide resources
– Recruit
– Train
– The infrastructure
– Work environment
- Create products
– Product planning
– Identify requirements related to customer
– Control of design – Control of purchase
– Control of production and service provision
– Control of measuring equipment
- Analytical Measurement and Improvement
– Measuring customer’s satisfaction
– Internal audit
– Monitor and measure processes
– Tracking and measure products
– Control of nonconforming products
– Data analysis
– Corrective action
– Preventive action
IV. STEPS OF QUALITY MANAGEMENT SYSTEM ISO 9001:2015 IMPLEMENTATION
| NO | WORK DONE |
| 1 | Investigate the current situation of enterprises |
| 2 | Overview training on quality management system ISO 9001:2015 |
| 3 | Planning implementation & assigning responsibility for drafting documents |
| 4 | Building and standardizing the quality management document system ISO 9001: 2015 |
| 5 | Issue document system and guiding the application of the quality management system |
| 6 | Training in internal audit skills and performing internal audits of the quality management system |
| 7 | Conduct internal audits throughout the company |
| 8 | Management review meeting on the quality management system |
| 9 | Implement correction, prevention improvement |
| 10 | ISO 9001:2015 Certification Audit |
| 11 | Maintain and improve the quality system through training activities and the application of effective management tools |
